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Visioneer OneTouch 9020 USB Flatbed Scanner (90201D-WU)

Visioneer OneTouch 9020 USB Flatbed Scanner (90201D-WU)
Digital Camera Printer or Scanner : Visioneer OneTouch 9020 USB Flatbed Scanner (90201D-WU) and Customer Reviews
Visioneer OneTouch 9020 USB Flatbed Scanner (90201D-WU)
  • 1,200 x 4,800 dpi optical resolution with 48-bit internal color
  • USB 2.0 interface for speedy performance
  • Built-in transparency adapter for slides and 35 mm negatives
  • 33% smaller than some comparable scanners
  • 5 1-touch buttons for easy operation
List Price: $129.99
Photo Printers More Info
Product Description
The high speed USB 2.0 OneTouch 9020 USB scans up to 5.5x faster than USB 1.1 scanners and up to 2.9x faster than other USB 2.0 scanners. The OneTouch 9020 is perfect for the home or small office user who wants a fast and easy-to-use scanner for establishing a paperless office or creating colorful projects for print or Internet use. This scanner includes built-in Transparency Adapter for scanning 35mm slides and negatives. It has five OneTouch buttons for scanning, copying, emailing, OCR, and one to customize.
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Photo Printer or Scanner Reviews Writed by Customer
Dodgy Install--Great Image Quality 2008-05-23
I bought one of those HP dual print-scan deals and put my 9020 in a box. We just moved offices, however, so I decided to bring it in to work and put it to important use since the company scanner is in the old location.

Install was a bit dodgy. I had to go into the device manager and force it to happen from there, since it didn't work originally. Note that paperport is a fine product alone, but 7.0 is the only version that works with this "out of life" UNSUPPORTED 9020 product. 7.0 is relegated to Adobe 5.0, so there seems no way to go directly to PDF which sucks. My computer has Adobe 8.0. The two don't mix.

WARNING: If you are using this product on a NEWER PC with XP, it will install some OLD VERSIONS of DLL's currently on your system. Although this doesn't seem to be a problem, be forewarned.

Most of the installation problems occur with the actual driver. For some reason it is interlinked with the paperport 7.0 installation routine, which is somehow supposed to call the Windows plug-and-play driver installation. That never worked right, not on Windows XP or Windows 98 SE. (My results only.)

PLUSES: the image quality puts my HP scanner to shame, and the scanner interface is very tunable. THAT's GREAT if you want to tweak the scan for the best image quality. The ability to do film and negatives is really cool if you are into that sort of thing--most scanners can't do it. The quality of the machine is great, but the install was buggy and the one-touch system can interact poorly with other sytems.

NOTE: my HP product was even worse, so that's why I gave it 4 stars. For my HP to even print on my dell, I had to upload the newest BIOS directly from dell. The HP printer-scanner is a good machine, but their software SUCKS. SO in perspective, the visioneer product is pretty good.
Fast and versatile 2007-12-28
I'm sorry that so many bad reviews have been written about this scanner, as I have had mine for about three years, and have had NO problems at all. It installed without a hitch, ( using Windows ME, and now XP ) with both operating systems, and is very fast and accurate. I have scanned thousands of images without a problem, and would be lost without it. I am researching my genealogy, and need a reliable scanner. This is it ! I even pack it along when I go out of state searching for ancestors with my laptop. Works like a champ.
9020 FAIL 2007-07-01
9020..WORK ONLY ON FLAT ART....TRANSPARENCIES...NOT AT ALL...TECH AND CUST SUPPORT NOT EXISTING...PROBLEM IS IT WILL NOT WORK EVEN AS A DOOR STOP...
PS. AFTER OVER 40 YEARS IN PHOTO LAB BUSSINES, AND WORKING WITH MANY TOP NOTCH UNITS...THIS THING IS THE LEMON...
M.I.B
Disappointed 2005-04-10
After 5 years with my old $39 Visioneer scanner, I was excited to upgrade to a newer, faster model. I was anxious to use the slide/negative function. Unfortunately, I was disappointed from the start.

Image quality of the slide/negative scans are so poor that I can't use them. To make matters worse, my particular scanner has a long white electrical band that continually "snags" during scans, jamming the entire scanner. If that isn't enough, today a piece of black rubber with electrical tape "fell" off from somewhere inside (I can see it beneath the glass) and now the scanner won't work at all.

Customer service is no help. Waste of time, waste of money and I've never seen anything made so cheaply! It's been 6 weeks and even the glued-on labels are coming off... I'm hoping this is just a lemon and Visioneer isn't losing their touch.
Waste of time and money 2003-12-16
I had the same problems as JW reported below. I tried to get it working for hours, and it will not work. Unfortunately, I have to work the same hours that their customer service is open so I cannot get help. This is probably an O.K. scanner if you can get it to work. But if you have problems, Customer service is only open regular business hours M-F and it is NOT a free call. I am returning the scanner and staying away from Visioneer.
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