| I purchased this product based on the reviews here. However I am very disappointed after using it for only two days. 1) Bad design. My computer can't boot when this scanner is plugged in. I found out from HP's website that this is a known problem for Windows XP. Their solution is "Disconnect the scanner from the hub and restart the computer. Once the computer has started, attach the scanner to the hub" I did not expect this extra step. 2) Poor technical support. The scanner specification indicates that this scanner can scan with maximum resolution of 300x300 dpi and bit depth of 30. So far all the images I scanned have resolution of about 100x100 dpi with 24 bits. I emailed HP technical support twice and asked them how to adjust the resolution. They responded quickly but failed to (or didn't know how to) answer my question. First email from HP said that the software was corrupted and I need to un-install/re-install the software. In the second email they said since that doesn't fix the problem I was given a phone number for "one to one communication with HP technician". By the way this phone number is NOT toll-free. I can't believe they call this "TECHNICAL SUPPORT"! They just quickly kicked the ball to someone else. 3) It failed to scan very often. After plugging in the scanner, it automatically started to scan with no photo inside and no button pressed. Then it just stop responding even if I pressed the start button this time. I can hear the machine running but the scanning status window does not appear and the software does not start (they suppose to). I used this scanner four times but twice it failed to scan. You can download a software update for Windows XP from HP's website. However this patch is for the newer version of the software (version 3.9). The software that came with my scanner is version 3.1. How to get v3.9? You can get it from HP's website. But you have to pay. Maybe these problems are associated with Windows XP only since this scanner has several positive reviews here. I may post update in the future. |