| I ordered the Scan Maker with high hopes due to the outstanding ratings that I reviewed on many sites. I am not a techie, and was impressed by those reviews. However, once I received the scanner and called for help in setting it up, my hopes declined dramatically. You have 3 options for support. 90 days free basic support, $15 per incident for "advanced troubleshooting", and email support. There is also what is called "General Consulting" support @ $30 per call up to 30 minutes, and $1 per minute after that. None of the calls are to 800 numbers. The support you get is non-existent. The operators ask what is the problem, then they immediately send you a pre-written email. Which in my case, wasn't what I needed. After calling again (at my cost during the 90 days free help) I got another person who sent me a different email. That did help, but it didn't answer all my questions. The Auto Document Feeder is weird. The primary "part" needed to guide the paper and cover the glass during the auto-feed is a little plastic piece that is not easy to put in place. Don't even get me started on the manual and what it says about how the feeder is supposed to work. Maybe you need to be a techie to operate the user-friendly, easy to operate scanner. Needless to say, I'll be trying HP next. |
