Photo Printer or Scanner Reviews Writed by Customer
NO SUPPORT FOR WIN XP PRO
2003-05-03
I've recently upgrated from ME to XP Prp and found that this scanner is not working (not recognized) under Windows XP. Microtek doesn't seem to have specific drivers fron WIN XP, only for WIN 2000, 98, and 95. Although I did purchase this scanner about 2 years ago, I never had problems with it under Win ME.
Junk
2003-02-26
I purchased 3 of these scanners because it received such a great review. I can only describe the product as junk. To attempt to use it I had to "rig" the scanner by disconnecting and connecting it before using it and sometimes during use because it would freeze. Also the sound card had to be removed from the computer. Assistance from Microtek was of no use and they themselves did not know how to deal with the problems. If the scanner could actually work without all the hitches then the quality of scanning and the various programs that it came with would be of great use. I only know this as a result of using another scanner with the software that the Microtek came with. The 3 Microtek scanners are now serving as very expensive paperweights after 3 months of trying everything short of magic to get them to work on various computers in the office.
Junk
2003-02-25
I purchased 3 of these scanners because it received such a great review. I can only describe the product as junk. To attempt to use it I had to "rig" the scanner by disconnecting and connecting it before using it and sometimes during use because it would freeze. Also the sound card had to be removed from the computer. Assistance from Microtek was of no use and they themselves did not know how to deal with the problems. If the scanner could actually work without all the hitches then the quality of scanning and the various programs that it came with would be of great use. I only know this as a result of using another scanner with the software that the Microtek came with. The 3 Microtek scanners are now serving as a paperweights after 3 months of trying everything short of magic to get them to work on various computers in the office.
Junk
2003-02-25
I purchased 3 of these scanners because it received such a great review. I can only describe the product as junk. To attempt to use it I had to "rig" the scanner by disconnecting and connecting it before using it and sometimes during use because it would freeze. Also the sound card had to be removed from the computer. Assistance from Microtek was of no use and they themselves did not know how to deal with the problems. If the scanner could actually work without all the hitches then the quality of scanning and the various programs that it came with would be of great use. I only know this as a result of using another scanner with the software that the Microtek came with. The 3 Microtek scanners are now serving as very expensive paperweights after 3 months of trying everything short of magic to get them to work on various computers in the office.
One of my Worst Experiences
2003-01-08
I purchased the scanner new. After installation I could make 2 scans and then the scanner (or software) would lock up and my coputer could not find it. I sent emails to tech support and followed all their instructions and the result was always the same. They then sent an email saying to call tech support. I called (a toll call, not an 800 #) and it took 10 min b4 someone answered and said I needed to be xferred to the advanced consulting group. After being xferred I was on hold for 1 hour b4 I gave up. The only thing worse than this scanner is their custtomer support. It seems to me that support of a new purchase should have 800 service. I wouldn't recommend another Microtek product to my worst enemy!
